Incidents reported on status page for Serverix https://status.serverix.host/ https://d1lppblt9t2x15.cloudfront.net/logos/fdc586ab95245a385bfab65a5eb8bf96.png https://status.serverix.host/ en https://status.serverix.host/incident/1020068 Tue, 18 Aug 2026 22:26:00 -0000 https://status.serverix.host/incident/1020068#05367af617a4825bb6b7e63a2e53b050635fbf9557d562653eeed786537b8b58 Status Update – DUS01 Core Network 🟢 Systems Recovering – Service Restoration in Progress All systems should now be available again. However, some services are still in the process of coming back online and fully stabilizing after the recent incident. Our provider, SmartNet, is currently investigating the attack in detail and analyzing why it was not successfully mitigated. They are also reviewing the necessary measures to prevent similar incidents from causing further disruption in the future. We are closely monitoring all systems while they recover and stabilize. Status: 🟢 Recovering / Operational Affected: DUS01 – Core Network Systems: 🟢 Available Current State: Systems are still starting up and stabilizing SmartNet: Investigating the attack and mitigation failure We sincerely apologize once again for the inconvenience and disruption caused by this incident. Thank you for your patience and understanding while we work to ensure everything returns to normal. https://status.serverix.host/incident/1020068 Tue, 18 Aug 2026 22:12:00 -0000 https://status.serverix.host/incident/1020068#dceec0719f22d58947bc6dbb74e8327fd64b8cb1e7226dc88be30a2be5c2bcea Incident Update – DUS01 Core Network 🟠 Update – Provider DDoS Attack Our provider has informed us that they were recently targeted by a very large and powerful DDoS attack. This attack caused significant disruption within their network infrastructure and was the reason for the issues affecting our DUS01 Core Network. The Panel should now be operational again. However, we are still experiencing issues with Node-DUS01, which may cause some services to remain unavailable or unstable. Our provider is actively working on the remaining issues, and we are working closely with them to get Node-DUS01 back to full functionality as quickly as possible. Status: 🟠 Partially Resolved Affected: DUS01 – Core Network / Node-DUS01 Cause: Large-scale DDoS attack against our provider Panel: 🟢 Operational Node-DUS01: 🟠 Issues ongoing Resolution: Provider is actively working on it We apologize for the continued disruption and appreciate your patience and understanding. We will provide another update as soon as the situation changes. https://status.serverix.host/incident/1020068 Tue, 18 Aug 2026 21:42:00 -0000 https://status.serverix.host/incident/1020068#c46a38f11ca583835d6affde4a92546a9c3b5e7775e7f400b3b2e22dc65561a7 Network Infrastructure Status 🔴 Ongoing Incident – DUS01 Core Network We are currently experiencing issues with the core network infrastructure at our DUS01 location. The issue is caused by our upstream network provider, which is currently experiencing problems within their infrastructure. As a result, affected services may experience connectivity issues, increased latency, packet loss, or temporary outages. Our infrastructure team is in contact with the provider and is actively monitoring the situation. We are working with them to restore full network stability as quickly as possible. Status: 🔴 Major Outage Affected: DUS01 – Core Network Cause: Issue with our upstream network provider Impact: Network connectivity may be degraded or unavailable Resolution: Provider is investigating / In progress We apologize for the inconvenience and appreciate your patience while the provider works to resolve the issue. Next Update: We will provide another update as soon as new information becomes available. https://status.serverix.host/incident/1009380 Wed, 12 Aug 2026 22:04:00 -0000 https://status.serverix.host/incident/1009380#d1a0dd5d9b4701ff0bd5c9f3501e74ffd82a759f43b4cc7cf1d0c38cd604b89d We have successfully identified the problem and resolved it promptly. All servers must be manually restarted by the users. https://status.serverix.host/incident/1010651 Wed, 12 Aug 2026 13:00:00 -0000 https://status.serverix.host/incident/1010651#0ec8fe012ea84baa4b5c0bed0a95077abddf8b20634a58d13b60b1003291d3a4 Maintenance on our Webservices https://status.serverix.host/incident/1009380 Wed, 12 Aug 2026 10:21:00 -0000 https://status.serverix.host/incident/1009380#5dbc6e734fd2854d17616e7f46eefd08a24b182d310fafe5557b5375ba990743 Due to an update, an issue occurred with Docker causing permissions to be lost. I have reinstalled Docker as a result. While the node and the wing are operational again, Docker now has to automatically reconfigure each server (recreating containers, relinking data, remapping user IDs, etc.). Since this process runs fully automatically in the background for each server, it is expected to take up to 6 hours until all servers and SFTP are fully operational again. Once the process is complete, I will manually go through everything this evening and thoroughly check each server to ensure no errors remain. As a result, there may be some brief outages or server restarts this evening while I perform these final checks. https://status.serverix.host/incident/1009380 Wed, 12 Aug 2026 09:03:00 -0000 https://status.serverix.host/incident/1009380#e6b9b3426fc444b5ffd4b34abc61115b466f46e9651812ecc2cc6d58eccd12f0 Our team has very likely found the error. We are pushing a fix and attempting to resolve the issue so that the node and Wings are up and running again. https://status.serverix.host/incident/1009380 Wed, 12 Aug 2026 08:59:00 -0000 https://status.serverix.host/incident/1009380#eebb990f5736c8e1ef0c66a38b0e4f0916c10b885ba729a54920729fb64a4fe1 The node and the wings are currently offline. Our team is working to resolve these issues. We apologize for the downtime. https://status.serverix.host/incident/960610 Mon, 13 Jul 2026 06:34:00 -0000 https://status.serverix.host/incident/960610#cc13a774c680b06d0122e0f3e4dac9b6545110f280e0e2976dd7cd655874a226 Node 1 should not be degraded anymore. We are sorry for the inconvenience. https://status.serverix.host/incident/960610 Mon, 13 Jul 2026 06:22:00 -0000 https://status.serverix.host/incident/960610#24563b7f6f4086f1faa48b4e411a2199c96f1df4c98312d95cffe10cc1edcd49 The issue affecting the panel has been resolved, and all services are operating normally again. After identifying the root cause, the necessary changes were applied and the environment was verified to ensure stable operation. The panel, API, and connected services are now functioning as expected. Thank you for your patience while we worked on resolving the issue. Note: It is possible that you may need to manually start your Server again. https://status.serverix.host/incident/960610 Sun, 12 Jul 2026 13:54:00 -0000 https://status.serverix.host/incident/960610#94acef18d75f131ed841688e89188290987473df2684305dda77cf50af2589de We are currently investigating an outage affecting **Node 1 and the website**. Both services are currently unavailable, and users may experience **502 Bad Gateway errors** when attempting to access the website. The cause of the issue has not yet been identified. The team is actively investigating and working to restore service as quickly as possible. Further updates will be provided as more information becomes available. Thank you for your patience and understanding. https://status.serverix.host/incident/936390 Fri, 26 Jun 2026 19:50:00 -0000 https://status.serverix.host/incident/936390#e00c0581e5122af7c56cc752b73538b0861db6a1ee626a3908b74a4a297cb59c The issue affecting our Dashboard/Game Panel has now been resolved, and all services are back online. The outage was caused by an issue with our SSL certificates, which has now been fixed. We apologize for the inconvenience and appreciate your patience while we worked to restore the service. Thank you for your understanding! https://status.serverix.host/incident/936390 Fri, 26 Jun 2026 18:40:00 -0000 https://status.serverix.host/incident/936390#8fc60573456d60cb1ea6798348988821a0e8d7c81bfb3cbeaf3d3eb131c40b03 We have identified the root cause of the Dashboard/Game Panel outage. Our team is currently implementing a fix to restore all services as quickly as possible. Thank you for your continued patience and understanding. We will provide another update as soon as the issue has been fully resolved. https://status.serverix.host/incident/936390 Fri, 26 Jun 2026 18:15:00 -0000 https://status.serverix.host/incident/936390#00e890f005977b36ef47b60894a58a2d5678b630753eda7ec7406d4834b42ed9 Our Dashboard/Game Panel has been offline since approximately 8:10 PM. Our team is actively investigating the issue and working to restore service as quickly as possible. Thank you for your patience! https://status.serverix.host/incident/914699 Fri, 05 Jun 2026 16:00:00 -0000 https://status.serverix.host/incident/914699#e561872fd9968b539c1b5579151ed1d4cc6f39daa3a3d176cabfb095b5800333 The issue has now been resolved, and we are currently monitoring our systems to ensure that all services are operating normally. We apologize for the downtime and appreciate your patience throughout this incident. https://status.serverix.host/incident/914699 Thu, 04 Jun 2026 16:00:00 -0000 https://status.serverix.host/incident/914699#28454a42c5febc8b3e90d88aa660df03e6cc030df1f10ff7ac50afd6af608f30 After an extensive investigation, we have successfully identified the cause of the issue and are currently implementing a solution. https://status.serverix.host/incident/914699 Wed, 03 Jun 2026 08:00:00 -0000 https://status.serverix.host/incident/914699#b2469a5580b6a8b65c8b7e93ebaafaf840c851542dd54c7b7cc94c8a5432f2c8 The website, along with all other websites hosted by us that rely on a reverse proxy, is currently unavailable. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for any inconvenience and appreciate your patience. https://status.serverix.host/incident/908098 Fri, 29 May 2026 01:11:00 -0000 https://status.serverix.host/incident/908098#871cb2f4823455cbe76634bd6bf9a4533fba3a54ed416c864dad24899bee62d7 Ursache für den Ausfall war der Ausfall der beiden primären Darkfiberleitungen zwischen Düsseldorf und Velbert. Diese sind vom Darkfiberanbieter, anders als festgelegt, nicht weg-redundant ausgebaut worden. Aufgrund des Wegfalls beider Fiber-Leitungen war sowohl unsere Wave nach Düsseldorf (myLoc) als auch die Anbindung der Backbones unserer lokalen Carrier NETMOUNTAINS und LWLCom unterbrochen. Dank des raschen Eingreifens unseres NOC sowie des Rechenzentrumbetreibers NETMOUNTAINS konnte in kurzer Zeit eine dritte alternative, komplett wegredundante, Leitung über einen anderen Carrier in Betrieb genommen werden um den Betrieb wiederaufzunehmen. Die uhrsprünglichen Darkfibers sind inzwischen wieder im Betrieb. Details zum Ausfall sind in der Stausmeldung von NETMOUNTAINS: https://status.netmountains.de/incident/907658 Wir entschuldigen uns bei allen betroffenen Kunden für die Unannehmlichkeiten. Weiters sind wir weiterhin an der Aufarbeitung des Vorfalls beschäftigt und überwachen unsere Infrastruktur weiterhin engmaschig und konnten keine weiteren Probleme feststellen. Sollten Sie Rückfragen haben, melden Sie sich jederzeit bei uns. https://status.serverix.host/incident/908098 Thu, 28 May 2026 22:57:00 -0000 https://status.serverix.host/incident/908098#582796dd7443c6343572ea3617999429bac4b4b7dc6365a61de947b0ee024ef4 Das Problem wurde großteils entstört, aktuell besteht wieder eine Verbindung. Aktuell ist diese nur über einen eizelnen Weg gegeben, die Redundanz wird aktuell schnellstmöglich wiederhergestellt vom Netzanbieter. https://status.serverix.host/incident/908098 Thu, 28 May 2026 21:23:00 -0000 https://status.serverix.host/incident/908098#ff525088f358d6ff0e11d02406b5a78da376f2c67f61bc9230ecb7af34fb089d Aktuell sind beide Darkfibers nach Düsseldorf ausgefallen, was auch unsere Upstream-Carrier in Velbert betrifft. Wir warten hier auf eine Entstörung. Sobald wir weitere Informationen erhalten oder Aktionen getroffen haben melden wir uns. https://status.serverix.host/incident/908098 Thu, 28 May 2026 21:16:00 -0000 https://status.serverix.host/incident/908098#3ac6fd054b497a2d7c662e3cd9b0ef8f66f338a0a69a6177f5799705632089cd Wir wurden über eine Störung der Verbindung zwischen den Standorten Düsseldorf und Velbert seit 23:07 Uhr durch unser Monitoring informiert. Wir haben den Dienstleister der Darkfiber bereits informiert und warten auf eine Antwort. Während der Störung sind einzelne IP-Adressbereiche die an beiden Standorten genutzt werden eingeschränkt oder nicht erreichbar. Wir arbeiten aktuell an einer kurzfristigen Lösung bis das Problem behoben wurde. Aktuell sind beide Strecken betroffen. https://status.serverix.host/incident/893282 Mon, 11 May 2026 18:11:47 -0000 https://status.serverix.host/incident/893282#2f1541b8cd13fe246cf62588296b407ef41ed31718aab4a5fbe16077b4c90f81 Maintenance completed https://status.serverix.host/incident/893282 Mon, 11 May 2026 17:45:00 -0000 https://status.serverix.host/incident/893282#04ac199556eaee58746746e4bbcf5f601453f8edfb0771b6dc46d540b5148cca We are expanding the website's language support by adding: - English - French This update is intended to make the platform more accessible and user-friendly for international visitors. During the maintenance period, some parts of the website may be temporarily unavailable or display incomplete translations while the update is being deployed. https://status.serverix.host/incident/892266 Sun, 10 May 2026 09:09:00 -0000 https://status.serverix.host/incident/892266#7c04de86e45331b60d68fe39a08e673ba169d276225911d0689af786d1d11471 We updated our systems successfully and everything should be up and running again. https://status.serverix.host/incident/891837 Sun, 10 May 2026 08:32:00 -0000 https://status.serverix.host/incident/891837#b24bc95e132fc459ae777eb99129f2e73235abc1133875216867c8989efd4cec We have identified the issue and managed to resolve the panel's degraded performance https://status.serverix.host/incident/892266 Sun, 10 May 2026 08:32:00 -0000 https://status.serverix.host/incident/892266#51935f1ab4a1a1dae3eed02bfdda92071d9b604291965d890ffd1749c10849f3 Due to a security update that needs to be installed across our servers, we will be having some downtime until the update is successfully installed. We are sorry for the inconvenience. https://status.serverix.host/incident/891837 Sat, 09 May 2026 17:20:00 -0000 https://status.serverix.host/incident/891837#6868f7171148fae79c65e605f1fc1826b2bf3a30587b4824c1df6749be9b6e8e Currently, the Panel's performance is degraded. We are already working on the problem. We are sorry for the inconvenience.